At newmancox.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help and provide a clear return and refund process.

Please carefully review the following return and refund policy before submitting a request.

Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• The item must include original packaging, tags, accessories, and any included documentation.
• The product must not show signs of damage, alteration, washing, or misuse.
• Proof of purchase or order information must be provided.

Items that do not meet these requirements may not be accepted for return.

Non-Returnable Items

Certain products cannot be returned due to safety, hygiene, or product-specific reasons, including:

• Products that have been used or damaged after delivery.
• Items without original packaging or labels.
• Customized or personalized products.
• Clearance or final sale items where stated.

If you are unsure whether your item qualifies for a return, please contact us before sending the product back.

Return Request Process

To start a return request, please contact our customer service team at:

Email: info@newmancox.shop

Please include the following information:

• Order number
• Customer name
• Product details
• Reason for return
• Photos or supporting information if the item is damaged or incorrect

Our customer service team will review your request and provide further instructions.

Please do not send items back before receiving return approval from our team.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is incorrect.
• The product arrives damaged.
• The item has a confirmed quality issue caused by us.

Returned items must be shipped using a trackable delivery service. We are not responsible for items lost during the return shipping process.

Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

• The refund will be processed to the original payment method.
• The refund amount will include the approved product purchase price.
• Original shipping fees, if applicable, may not be refundable unless the return is caused by an error on our part.

Please allow 5–10 business days for the refund to appear in your account after processing, depending on your payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photos or videos showing the problem

After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or other resolution.

Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has entered the processing or shipping stage, cancellation may no longer be possible.

If cancellation is approved, refunds will be issued according to the refund process described above.

Exchanges

We currently handle exchanges on a case-by-case basis.

If you need to exchange an item, please contact us at:

Email: info@newmancox.shop

Our team will review your request and provide available options.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: info@newmancox.shop

Website: newmancox.shop

We are committed to providing fair solutions and ensuring customer satisfaction.